Career Research Library Guide

• How did you fill downtime at your last job?
• What do you feel is an acceptable amount of days to be late or absent in a calendar year?
• How have you responded in the past when you found another employee was stealing?
• Priorities often change suddenly throughout the day. If you are asked to quickly do another task, how does that affect your mood? What if it's the third time before noon?
• How would you handle a customer who sent back their food once and tries to send it back again?
• How have you responded in the past when your replacement calls in sick and a substitute will take over an hour to come in?
• During the last year, when your replacement hasn’t shown up and your manager asked you to stay late, what percentage of the time have you stayed late
• A table is loudly angry that service is taking so long on an unusually busy Tuesday night. How would you help diffuse the situation?
• Give an example of when you did something without being asked. Can you give me another example?

These and other questions can be found here: http://integrity-training.com/foodservice1.html

• How would you handle a patient who constantly complains about being in pain?
• Families very often want to know a timeline for a sick person. How do you handle that?
• How would you deal with a family member who isn’t happy with your care of the patient?
• Why does this hospital or medical department interest you?
• How do you communicate with people who do not know medical terms?
• Give an example of a time you had to interact with a hostile patient. How did you handle the situation and what was the outcome?
• How do you prioritize tasks while maintaining excellent patient care?
• Tell me about a time when you didn't know the answer to something at work. How did you go about finding the information?

Adapted from https://transparency.kununu.com/15-most-common-interview-questions-and-answers-for-the-healthcare-industry-with-free-pdf-download/ and https://www.beckershospitalreview.com/workforce/31-interview-questions-for-nurses-and-how-to-answer-them.html

• Why did you decide on a career in hospitality?
• What do you know about our hotel? 
• What is your prior experience in the hospitality industry?
• How did your previous hotel handle guest complaints? 
• Tell me about a situation when you thrilled a customer with your services and professionalism.
• What is a concierge and what does a concierge do?
• Share an experience in which you successfully resolved a difficult complaint from a guest.
• If you were starting work at a new hotel tomorrow, what would you do to get up to speed on hotel operations?
• Name the basic services that all hotels should offer their guests.

More interview questions can be found here https://www.jobinterviewquestions.com/lodging-management/hospitality-manager

• What are a couple of words that your current coworkers would use to describe you?
• Tell us about a good book you've read recently.
• What would your dream library building look like?
• What's your experience with tech and devices? Describe your experience using technology and assisting people with technology in any setting.
• What is your customer service philosophy?
• How do you respond when someone says, “But we’ve always done it this way”?
• Can you describe a time when something you did at work didn’t go as planned, and what did you learn or what would you have done differently in hindsight?
• If a customer said a book in the library’s collection is evil and they want you to take it off the shelves right away, what would you do?
• A patron complains because there are no free computers available. You notice that some kids are on Facebook, while others are typing papers and doing research. What do you do?
• A patron complains that another person in the library smells bad. What do you do?
• You’re working at a busy reference desk. You have one person standing in front of you needing help researching an obscure historical figure, the telephone is ringing, three kids are asking for coloring pages, and the printer is jammed. What do you do?

These questions and more can be found here: https://futureofworking.com/librarian-interview-questions/

• What does good customer service mean to you?
• What would you do if you had a customer with a complicated return and then heard the phone ring and noticed the line getting longer?
• Can you stand, walk, lift, and bend for an entire shift?
• If you really needed $10 for lunch, would it be okay to take it from your register and then pay it back another day?
• A customer says they can't find a specific item on the store shelves and asks if there is any more in stock. How would you reply?
• You are in the middle of restocking shelves when a customer asks you about the price of a dusty jar of artisanal pickled lemons from another aisle. You do not know the answer. What would you do?
• Can you lift 25lbs? 50lbs?
• Someone comes up to you and is acting very upset and asks to speak with a manager. Would you try to solve the issue yourself or go get a manager?
• If someone was rude to you while you were trying to help them, how would you react?